This Privacy Policy explains how twbet collects, uses, stores, and protects the personal data of players and visitors to the twbet Platform.
This Privacy Policy ("Policy") is issued by twbet ("the Operator", "we", "us", "our"), the operator of the online gaming platform accessible at https://twbet.win (the "Platform"). It applies to all personal data collected from players, registered account holders, and visitors to the Platform ("you", "your").
twbet is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles derived from its international gaming licensing obligations. By registering with, accessing, or using the twbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy should be read alongside the twbet Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with the Platform.
twbet is the data controller for personal data collected through the Platform. As data controller, twbet determines the purposes and means of processing your personal data. twbet operates under an international gaming licence and is responsible for ensuring that data processing activities associated with the Platform comply with the data protection obligations imposed by that licence.
For all data-related enquiries, including requests to exercise your rights, please contact the twbet Data Protection contact via on-site live chat or at the email address stated in Section 15 of this Policy.
twbet collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, national identification number or passport number (for KYC verification), gender |
| Contact Data | Email address, phone number, residential address |
| Account Data | Username, encrypted password, account preferences, communication preferences |
| Financial Data | Payment method identifiers (e.g., masked eWallet IDs, bank account references), transaction amounts, deposit and withdrawal history |
| Verification Data | Copies of identity documents, proof of address, source-of-funds documentation submitted during KYC review |
| Gaming Data | Game history, bet history, win/loss records, session durations, responsible gaming settings |
| Technical Data | IP address, device type, browser type and version, operating system, referring URL, session data, cookie identifiers |
| Communications Data | Records of support chat conversations, email correspondence, and any voluntary information you provide to our support team |
twbet does not intentionally collect sensitive personal data (such as health, biometric, or racial data) except to the extent strictly necessary for age verification or responsible gaming obligations imposed by our licence.
The majority of data we hold is provided directly by you: when you register an account, complete KYC verification, make deposits or withdrawals, place bets, contact support, or update your account settings. You are not obligated to provide all requested data, but failure to provide certain categories — particularly identity and financial data — may prevent twbet from providing its services to you.
When you visit or use the Platform, twbet automatically collects technical and usage data via server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, pages visited, time and duration of visits, and game session data. This data is collected to ensure Platform functionality, security, and to comply with anti-fraud obligations under our gaming licence.
twbet may receive personal data from third parties in certain circumstances, including: (a) identity verification service providers used for KYC processing; (b) payment processors and eWallet providers (such as Touch 'n Go eWallet or DuitNow) who confirm transaction completion; and (c) fraud and AML screening services. Data received from third parties is processed only to the extent necessary for the purpose for which it was obtained.
twbet uses the personal data it holds for the following purposes:
twbet processes personal data on the following legal grounds:
twbet does not sell your personal data to third parties. We share personal data only in the following circumstances:
The twbet Platform uses cookies and similar tracking technologies to deliver essential functionality, improve user experience, and gather analytics data. The categories of cookies we use are as follows:
You may manage non-essential cookie preferences via your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent login and game access.
twbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by our gaming licensing obligations:
Following the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
twbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While twbet takes its security obligations seriously, no online platform can guarantee absolute security. You also play a role in account security — use a strong, unique password for your twbet account and enable two-factor authentication where available.
Subject to applicable data protection law and the conditions of our gaming licence, you have the following rights in relation to your personal data held by twbet:
To exercise any of these rights, contact twbet support via on-site live chat or at the email address in Section 15. twbet will respond within 30 days of receiving a valid request.
The twbet Platform is strictly restricted to persons aged 21 years and above. twbet does not knowingly collect or process the personal data of persons under 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account suspended. If you believe a person under 21 has registered a twbet account, please notify us immediately via live chat or support email.
As an internationally licensed operator, twbet may transfer personal data to countries outside Malaysia in connection with the operation of the Platform — including to service providers, game software vendors, and licensing authority jurisdictions. Where such transfers occur, twbet ensures that appropriate safeguards are in place, including contractual data protection clauses equivalent in effect to the protections afforded by applicable data protection standards.
twbet reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or by prominent notice on the Platform. The effective date at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.
For data protection enquiries, to exercise your rights, or to raise a privacy-related concern, please contact twbet via on-site 24/7 live chat or by email at [email protected]. This email address is provided as plain text only and is not a clickable link — please copy it manually into your email client.
twbet will acknowledge privacy enquiries within 48 hours and aim to resolve them fully within 30 calendar days.
Six privacy and security standards that every twbet account holder benefits from.
All data transmitted between your device and the twbet Platform is encrypted via HTTPS. Your login credentials, personal details, and payment data are never sent in plain text — not over mobile data, not over public Wi-Fi in Bangsar or KLCC.
twbet does not sell, rent, or trade your personal data to third-party advertisers. Data shared with service providers is shared only under contractual data protection obligations and strictly for the purposes required to operate the Platform.
twbet collects only the personal data necessary for the stated purpose. We do not collect sensitive categories of data beyond what is strictly required for age verification and responsible gaming compliance under our international gaming licence.
Access, correct, or request deletion of your personal data at any time by contacting twbet support. Rights requests are acknowledged within 48 hours and resolved within 30 calendar days — not buried in a process that takes months.
twbet sends promotional communications only to players who have expressly opted in. You can withdraw marketing consent at any time via account settings — no need to contact support. Withdrawal of consent does not affect your ability to use the Platform.
twbet retains data only for as long as required by law or operational necessity. Once the retention period expires, data is securely deleted or anonymised. AML-mandated records are kept for a minimum of five years — this is a legal requirement, not a choice.
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